FAQs

FAQs

How much is delivery on top of the box price?

It’s free! Currently we only ship to NZ too. 

How many books come in a HUXBOX?

You can select a package with 1, 2 or 3 books.

When will my subscription renew?

Subscriptions renew on the 1st of the month. If you sign up before the 15th of the month, your subscription will renew on the upcoming 1st of the month. If you sign up on or following the 15th of the month, your subscription will renew on the 1st of the following month. So, if you ordered your box on 12 December, you would get charged on the 12 December and receive the December HUXBOX in the middle of the month. Then you would get charged on the first of Jan and receive the next book at the start of Jan. If you ordered on the 25th of December, you would be charged on 25th of December, and receive the January HUXBOX.   Your next payment wouldn’t then go out until the start of February.

When will my HUXBOX Box arrive?

We ship boxes the first Monday of every month via NZ Post, and boxes should reach their destination in the first week of the month. You will receive an email with a tracking number when your box is shipped. If you sign up for your first HUXBOX between the 1st and 15th of the month your first box will be shipped on the third Monday of the month and you will receive that month’s HUXBOX. If you sign up on the 15th to the last day of the month, you will receive your first HUXBOX in the first week of the following month.  

How do you decide which books to send?

Our goal is to send a mix of hidden gems and classics that aren’t necessarily in your library. Therefore you might get a Hairy Maclary but not one you are likely to already have in your library. Our books are extensively reviewed by a panel of mums and their kids. They rate each book on its re-readability and enjoyability and books that emerge as clear winners are sent out in our HUXBOX subscriptions.

How do I cancel my subscription?

Simply log into your account and follow the cancel subscription process. If you have any issues at all please send an email to help@huxbox.com and we'll get you all sorted out! You must cancel your account by the 20th of the month in order to not receive the next month’s box.

What if I get a book I already have?

We include a Gift It sticker with every box that we send out so that you can pass the book onto another family. The ability to swap and return books will be live soon.

How do I continue getting HUXBOX boxes after my gift subscription ends?

Login to your account, and go through the normal checkout process. The new subscription will be added to your old account.

What if I have children in both age groups?

We have built a mixed box that you can order with 2 or 3 books in it with a mixed age group in the box. See book box or gift the box page for more details.

How does the subscription work?

You can choose to pay monthly for the subscription, or choose a 3 month, 6 month or 12 month subscription and earn free months.

How does refer-a-friend work?

Simply create an account, share Huxbox with friends and as soon as they have bought a subscription for 3 months or more, we will add a free month to your account. Easy!

Do you ship internationally?

Currently we only ship to NZ. Watch this space for when we will start shipping to Australia.